Airship DVR / NVR Video & Video Management Blog

Airship DVR Mobile Access - BETA (for any browser we can think of)

This is a new feature now available in BETA form in all Airship 4.5x releases.

OK, this is a little hard to explain briefly, but here goes:

See image:
 

Just do this

1 - Open ANY browser we can think of, mobile or desktop, mac or windows.

2 - type in this url:
http://70.99.146.180/1

3 - Get browser prompt for login : demo / demo

4 - See latest IFrame of video from channel 1 of our online Airship Demo server.

5 - Hit browser refresh button to see next available IFrame.

To review:
In your browsers URL field enter
http://
followed by ANY Airship 4.5 Server IP Address you have access to
/
channel number

User permissions are enforced by browser login. (Best to have browser save the login name and password so it doesn't annoy you with it all the time.)

Ta-Dah! Try it on Windows Mobile, iPhone, Safari, Firefox, IE. Let us know what you find.

There's no helpful UI or anything, but the fundamentals are there for an IFrame Only webclient that works on ANY browser we can think of.

You may now display your pleasure... or call us to tell us if you found a problem: 877.462.4250

by Gryphon MacThoy

Why do people keep telling you the IP cameras you want are not viable?

Isn't it frustrating? You totally want IP cameras! Just like you totally want Video Analytics to help you sort data automatically. But whenever you ask, you're told that it's just not here yet, practical obstacles remain between you and all the hot new technologies.

IP Video Market Info does a great job of telling you why. The good news is that the top primary reasons identified are likely to change fast, and the secondary reasons are entirely under your/our control as an industry and its customers.

       Primary Problems

       * IP Cameras are too Expensive Compared to Analog Cameras

        * Storage for Megapixel cameras is too expensive

        * Smart Cameras are still in their infancy

    Secondary Problems

        * DVRs offer limited support

        * Lack of Integrator Training

Certainly, in the spirit of meeting customer needs and contributing to the progress of the industry as a whole, Airship has a roadmap that includes compatibility with each and every IP camera on the market. We started with Axis, and offer support of all their cameras. We are onto Arecont, and perhaps then Panasonic, but it will depend on customer demand. Yes, paying customer demand!

Another thing we're doing to combat these secondary obstacles to your ability to benefit from IP camera recording is partnering with our integrators in a meaningful way — out there, as a team in the field, or on the phone, accessibly, without the phone tree and BS you don't need.

But enough promo talk — the main thing is, these obstacles are melting away from one side and from the other side we can all work together to hasten their demise.

– Abigail

Support Tickets

Till today, we had an internal customer issue tracking system that did not track email messages. It generated ticket numbers — but those were used only internally. Today the Airship team successfully started issuing support tickets to customers for all issues.

Now when we receive a support related email, our automated issue tracking software will pull this email into the system. A support case number is assigned and our support team will respond to the customer with this number. Once a case number is issued, all the email conversation is logged and tracked by the issue tracking system, provided the case number in the subject line is not removed. This is going to be a nice improvement on handling customer support issues.

Prasoon