One bad review could lose business

Recently my wife and I were researching online for a dishwasher. We decided on a GE dishwasher that had all the features we wanted. Then we started researching the user reviews online. We could find only one review for that model and it was horrible. Our initial reaction was “that’s enough, we’re not buying it."

Later, we changed our opinion thinking that it is just one bad review from one guy out of thousands owning that model. Probably the thousands of other models are running just fine. However, we researched more to find a different better GE model that had lot of good reviews with none bad and ended up buying it. This made me wonder if Airship had any bad reviews out there — online or offline — and what we would need to do about it.

Luckily, I did not find any and I want it to be like that forever! We at Airship pledge to provide the best customer experience, always — which means we invite you to tell how you feel about us and what we can do to make your experience a great one.